Delivery & Returns

Everything you need to know about getting your order, and what to do if you need to send something back.

Delivery

• Cost: £3.99 per order, whatever the number of items. Delivery is free when your order total is £100 or more.
• Where: we currently deliver to UK addresses only.
• Same-day dispatch: orders placed before 1pm, Monday to Friday, are dispatched the same working day. Orders placed after 1pm, at weekends or on bank holidays are dispatched on the next working day.
• Delivery service: every order is sent with Royal Mail Tracked 48, fully tracked. Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days of dispatch.
• Tracking: you will get an email with your tracking number as soon as your order has been dispatched.
• Multiple parcels: larger orders may arrive in more than one parcel.

If something goes wrong

• Not arrived? If your parcel hasn't arrived within 7 working days of dispatch, contact us and we will chase it with the courier. If it is lost, we will send a replacement or give you a full refund.
• Damaged or items missing? Please contact us within 7 days of delivery, with a photo if possible, and we will put it right.
• Wrong address? Please check your address carefully at checkout. If you spot a mistake, contact us straight away – we will try to change it before dispatch.

Returns

Changed your mind?

You can return items within 30 days of delivery for a refund, as long as they are:

• supplements and food: unopened, with the seal unbroken and in their original condition;
• clothing and accessories: unused, in their original packaging with any tags attached.

For health and hygiene reasons, supplements and food cannot be returned once the seal has been broken, unless they are faulty. This is allowed under the Consumer Contracts Regulations 2013 for sealed goods that are not suitable for return once unsealed.

For change-of-mind returns you pay the cost of sending the item back. If you return your whole order within 14 days of delivery, we also refund the standard delivery charge you paid.

Faulty, damaged or wrong item?

If something arrives faulty, damaged, past its best-before date or isn't what you ordered, contact us within 30 days of delivery. We will arrange a free return and give you a full refund or a replacement – whichever you prefer. This does not affect your rights under the Consumer Rights Act 2015.

How to return an item

1. Contact us at info@lotty8supps.com with your order number and the item(s) you want to return.
2. We will reply with the returns address and any instructions.
3. Pack the item securely and send it back with a tracked service. Keep your proof of postage.

Refunds

We refund you within 14 days of receiving your return (or proof that you have sent it), to the payment method you used. We will email you when your refund has been processed. Banks can take a few extra days to show it.

Need help?

Our UK team is here Mon – Fri, 9:30am – 4:30pm. Email info@lotty8supps.com or call +44 7955 204 290, or use our contact page.